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Support: 0039 081 8122342

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Frequently Asked Questions

What are the production times?

Production times vary according to the product and quantity ordered

How can I cancel an order?

Send an email to to request cancellation of your order.

What courier will my order be shipped with?

Shipments are made by GLS, Bartolini, UPS, or TNT courier. Each shipment is assigned a tracking code that will be provided to you by email or SMS from the courier.

Can I modify or cancel my order?

If you have entered your data incorrectly, immediately send an email to indicating the order number and the changes to be made. Orders are processed quickly, therefore, if the order has already been shipped, it will not be possible to modify its contents.

How do you use a discount code?

At the checkout page, enter the code in the dedicated section and click to apply it. You can use only one code per order. Make sure to write it correctly (uppercase, no spaces). Check the expiration date. If the code still doesn't work, contact us at or at +39 081 812 2342.

How can I customize my product?

Fill out the form by entering the requested information and you will be put in contact with an expert who will provide you with all the necessary information.

Which payment methods are accepted?

Credit Cards: Payment via virtual POS. All major card networks are accepted. All sensitive data transmissions are encrypted according to the HTTPS protocol.

PayPal: Payment via the PayPal certified platform.

Satispay: Allows payments without need to have a credit or debit card.

Klarna: pay with bank transffer or installments

How can I track my package?

After your order has been shipped, you can contact our support for shipping information. E-mail:, Telephone: +39 081 812 2342