HOW CAN I PLACE AN ORDER?
Just follow these simple steps to buy:
- Scroll through the categories to find your favorite confectionery products.
- Click on the chosen one.
- Add it to your shopping cart by clicking on the dark ADD TO CART bar.
- When you have selected and added to your cart all the items you want to purchase, click on CHECKOUT.
- You can create an account or proceed with the order without registering.
- Enter your billing/shipping information and proceed to the payment method.
- At this point, all you have to do is select the payment method you prefer.
- Click on MAKE PAYMENT.
Your order has been placed successfully!
You will be automatically redirected to the confirmation page where you will find your order number.
You will also be sent a confirmation email to the email address entered during checkout.
CAN I PLACE AN ORDER EVEN WITHOUT BEING REGISTERED?
Yes, you can also purchase as a guest.
We recommend that you create an account to view your order history and save your personal data for future orders.
CAN I CHANGE OR CANCEL MY ORDER?
If you find that you have entered your data incorrectly, immediately send an email to info@madohoreca. com indicating your order number and the changes to be made.
Orders are processed quickly, therefore, if the order has already been shipped, it will not be possible to change its content.
WHY WAS MY ORDER CANCELED?
Your order may have been canceled for various reasons such as lack of availability of products, or errors in filling in the billing or delivery address.
The refund will be immediate, the credit times, however, will depend on your bank operator.
WHY DIDN'T I RECEIVE THE ORDER CONFIRMATION EMAIL?
If you have not received the order confirmation, check your junk or spam folder.
If it is not present, you may have written your e-mail address incorrectly.
Contact us at info@madohoreca. com indicating the name, surname and address of the order holder and we will verify.
WHAT PAYMENT METHODS ARE ACCEPTED ?
HOW TO USE A DISCOUNT CODE?
Credit Cards: payment is made via virtual pos and all major card circuits are accepted. All transmissions of sensitive data are encrypted according to the HTTPS protocol, Madò Horeca will never be aware of your payment details.
Payment on Delivery: you can pay in cash directly to the courier. The cost of the service is €9.99.
PayPal: payment is made through the PayPal certified platform which monitors and controls the success of the transaction.
Bank Transfer: in this payment option you will find the following data to make a bank transfer (company name, IBAN, Reason).
Satispay: allows users to make payments without needing a credit or debit card. Independent of credit cards and a specific bank: this is how Satispay manages to be advantageous for merchants and individuals.
Klarna: this payment method offers your customers flexible, interest-free payment methods in 3 installments.
On the checkout page, enter the code in the dedicated section and click to apply it.
You can verify that the discount has been applied by checking the summary of the articles: the discount value will be deducted and the total price will be modified.
- Only one code can be used per order.
- The same code cannot be reused for other orders.
- Make sure you write it correctly (upper case, no spaces).
- Check the expiry date.
If, after checking, your code still doesn't work, contact us at info@madohoreca. com or you can call +39 081 812 2342 .
WHAT ARE THE SHIPPING TIMES AND COSTS?
Orders are processed in 24/72 hours, from Monday to Friday (excluding holidays).
Shipments are made by GLS-Bartolini-UPS-TNT courier; each is assigned a tracking code that will be provided to you by email or text message from the shipper.
Traditional courier shipments:
-🇮🇹 "STANDARD" delivery throughout Italy (4-5 working days) €6.99
- 🇮🇹 "EXPRESS" mode delivery throughout Italy 12/24H €10.99
-🇮🇹💶 Cash on delivery: "Payment on delivery" in Italy (amount that goes entirely to the courier) €9.99
🇪🇺 Delivery in Europe 1 (
Austria, Belgium, Germany, France, Luxembourg, Netherlands, Spain, Slovakia) (3-4 working days)
-🇪🇺 Delivery in Europe 2 (
Czechia, Denmark, Greece, Hungary, Lithuania, Poland, Portugal, Slovenia, Sweden, Switzerland) €24.99
-🇪🇺 Delivery in Europe 3 (
Finland, Ireland, Romania, United Kingdom) €29.99
(For Islands and some particular areas, shipping may require another 48/72 working hours).
Pallet Delivery Shipping:
🇪🇺 Delivery PALLET in Europe 1 (
Austria, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Slovakia ) (3-4 working days) €99.99
🇪🇺 Delivery PALLET in Europe 2 (
Czechia, Denmark, Greece, Hungary, Lithuania, Poland, Portugal, Slovenia, Sweden, Switzerland) (3- 4 working days) €149.99
🇪🇺 Delivery PALLET in Europe 3 (
Finland, Ireland, Romania, United Kingdom) (3-4 working days) €199.99
🇮🇹 Delivery BANKALE in "STANDARD" mode throughout Italy (4-5 working days) including "Vatican City and San Marino" FREE!
Delivery takes place from Monday to Friday (excluding holidays) and the signature of a recipient is required, therefore the presence of a person at the address provided is required.
Even in exceptional cases, delivery times may vary (eg. : Christmas period, national holidays).
If for any reason the package appears to have been tampered with or damaged, the recipient is requested to sign the acknowledgment of receipt subject to control, or to refuse delivery.
WHAT IF I'M NOT AT HOME AT THE TIME OF DELIVERY?
If the courier does not find a response, a notice is left (on paper or by email/sms or you will be contacted by our assistance) informing that a second delivery attempt will be made the following working day. In case of non-delivery even in the second step, the courier leaves a notice of storage with the references of the operations center for the collection of the shipment by the recipient.
HOW CAN I TRACK MY PARCEL?
Once the order has been shipped, you can contact our assistance to receive information regarding the shipment.
WARRANTY AND PRODUCT CARE
I HAVE ARRIVED A DAMAGED ITEM, WHAT CAN I DO?
Apologies for what happened, please send us an email to info@madohoreca. com (with photos and shipping details) to solve the problem.